topic Re: How to get customer support from Public mobile when I can' Find the answer on community chat in Get Support

How to get customer support from Public mobile when I can' Find the answer on community chat

Pauly1 — Sat, 16 Sep 2023 15:13:24 GMT

Hi, I’m having issues transferring my mobile number from Rogers to Public mobile. Is there a way to speak with someone at Public mobile to fix the issue. How can I transfer a phone number without having my old SIM card from Rogers? Thanks

Re: How to get customer support from Public mobile when I can' Find the answer on community chat

Phil_Adelphus — Sat, 16 Sep 2023 15:18:46 GMT

Yes, I will private message you the number (which is for porting issues only) so check your messages in a minute or two

Re: How to get customer support from Public mobile when I can' Find the answer on community chat

hairbag1 — Sat, 16 Sep 2023 15:21:34 GMT

@Pauly1

part of the port process requires that you still have the old sim in the phone until it closes. Take a random number for now, then start asking to have the old number found and used for your PM account.

added..

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

.https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

Re: How to get customer support from Public mobile when I can' Find the answer on community chat

dust2dust — Sat, 16 Sep 2023 15:19:56 GMT

Is your Rogers service still active? That would be the first requirement. Then, you might be able to call them to give a verbal confirmation. Or you might need to buy a Rogers sim and apply to that account and maybe even buy a month of service.