topic Re: 3 days without services in Get Support

3 days without services

Pierre50004 — Sat, 16 Sep 2023 14:45:31 GMT

3 days without service an customer service agent are not replying to my messages

Re: 3 days without services

Pierre50004 — Sat, 16 Sep 2023 14:47:05 GMT

I want a full refund since a got the service for 1 day

Re: 3 days without services

Handy1 — Sat, 16 Sep 2023 14:48:13 GMT

@Pierre50004 Have you rebooted the phone ? Did you activate in the app ? Maybe try resetting network settings see if it helps . Also can you try the SIM card in another phone to test ? And have you checked your community in box for their reply ? Or use this link to it here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 3 days without services

Handy1 — Sat, 16 Sep 2023 14:49:04 GMT

@Pierre50004 Use this direct link to support if not , also note PM is pre paid and not refunds

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 3 days without services

Pierre50004 — Sat, 16 Sep 2023 14:50:28 GMT

I did all that

Re: 3 days without services

hairbag1 — Sat, 16 Sep 2023 15:03:17 GMT

@Pierre50004

as part of the activation process, did you attempt to port your number to PM from your old provider ? If so, here's some guidance.....https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: 3 days without services

Dunkman — Sat, 16 Sep 2023 15:13:55 GMT

@Pierre50004 wrote:
3 days without service an customer service agent are not replying to my messages

Customer service agents may be busier the last couple of days. CSA should respond sometime today. According to website, up to 48 hours to respond.

You may want to explain your specific situation, so community members may be offer more specific advice. However, we are just customers likely yourself. Unable to access your account.

From your previous post (yesterday):

I did a portin number my provider send me a text all was good my number was working in both places but the cancel the porting presses an diactivat my services a public mobile I do not have anymore services

You may want to clarify your situation. Your number can't work with both carriers. How did you cancel the porting process? Did you call the porting team number as offered by another member?

I will move your French post to the French side of forum, if you want to continue your post in French. However, there are fewer posters on that side of the forum.