topic Re: Account in Get Support

Account

Bluecat200 — Sat, 16 Sep 2023 03:14:42 GMT

I got rid of my plan with public mobile a couple months ago and payments are still coming out. I need to speak with someone on this matter and get it fixed up

Re: Account

will13am — Sat, 16 Sep 2023 03:16:37 GMT

@Bluecat200 , use this link to initiate contact with support. They will take care of your problem.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

BKNS27 — Sat, 16 Sep 2023 06:51:09 GMT

@Bluecat200

How did you cancel your plan?

You need to do one of the following:

- Port your number to another carrier?

- Disable Subscribe/AutoPay on your account?

Contact a CS_Agent to assist you.

Re: Account

Bluecat200 — Sat, 16 Sep 2023 13:07:12 GMT

I disabled subscribe

Re: Account

BKNS27 — Sat, 16 Sep 2023 14:25:23 GMT

@Bluecat200

You shouldn’t have been changed. Also, your account will cancel after 90 days of nonpayment.

Best to contact a CS_Agent to sort this out by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437