topic Customer Service fails to reply? in Get Support

Customer Service fails to reply?

JD_Oh — Sat, 16 Sep 2023 03:32:37 GMT

I have not one, but 2 instances of tickets where:

    1. The agent greets me, says they will help me with the issue, they just need additional info
    2. I respond within 5 minutes of that message with the requested info
    3. Nothing.
    4. I reply "Hello?", "Anything else you need", etc
    5. Nothing.

Here's the kicker: It's the same agent.

What the heck do I do?

Re: Customer Service fails to reply?

DDM69 — Sat, 16 Sep 2023 03:42:17 GMT

Unfortunately it sometimes takes a while to get a reply. Hopefully they are still available and get back to you soon. Not sure if they work around the clock.

Re: Customer Service fails to reply?

Handy1 — Sat, 16 Sep 2023 03:50:35 GMT

@JD_Oh There closed right now but maybe if you don’t get a reply by noon tomorrow give them a little nudge and ask what’s the next step

Re: Customer Service fails to reply?

Janii — Sat, 16 Sep 2023 04:49:37 GMT

Yes, what they said! It’ll take awhile for an agent to respond, it happened to my friend. If I remember… overall, it took about 5 to 6 days to get his issue resolved. At this present moment, you’ll have to wait; I understand it’s frustrating but someone will speak to you soon.

Re: Customer Service fails to reply?

BKNS27 — Sat, 16 Sep 2023 06:46:19 GMT

@JD_Oh

Patience is key when dealing online with a CS_Agent.

Re: Customer Service fails to reply?

BKNS27 — Sat, 16 Sep 2023 06:47:51 GMT

@Janii

Did you friend ask for compensation for the lost service? 😉

Re: Customer Service fails to reply?

Janii — Sat, 16 Sep 2023 12:36:36 GMT

He was switching providers and I think he did but it was awhile ago and I don’t remember much but know it was messy situation and he got everything sorted out afterwards!

Re: Customer Service fails to reply?

JD_Oh — Sat, 16 Sep 2023 14:36:03 GMT

That's a nice thought, except when a HURRICANE is about to hit your door eh?

Re: Customer Service fails to reply?

Handy1 — Sat, 16 Sep 2023 14:39:08 GMT

@JD_Oh You in the maritimes I’m in Halifax and still got power but it’s flickered few times and the wind has certainly picked up . GO AWAY LEE !

Re: Customer Service fails to reply?

JD_Oh — Sat, 16 Sep 2023 17:36:47 GMT

Solved with Rodrigo

Re: Customer Service fails to reply?

computergeek541 — Sat, 16 Sep 2023 19:35:31 GMT

@JD_Oh wrote:
Solved with Rodrigo

self solution removed