topic Re: Data usage in Get Support

Data usage

Jojo45 — Sat, 16 Sep 2023 00:44:52 GMT

I have had my phone activated on Wednesday the 13th I believe it was I bought the promotion $39 with 20 GB I've only used it for 2 days and I have 8 GB left I was on with koodo for 30 GB a month and hardly even used any data but now that I've switched my data is eating up like crazy what can I do other than change my subscription and have to pay another $55

Re: Data usage

Handy1 — Sat, 16 Sep 2023 00:54:21 GMT

@Jojo45 First

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Data usage

maximum_gato — Sat, 16 Sep 2023 01:11:44 GMT

@Jojo45

How many speedtests have you done? Review your usage history to see what days you used a lot of data. Go thru your apps to see what has been using most of your data. Are you using your data saving tools? Data saver, warning and limiter? Background data off?

Re: Data usage

will13am — Sat, 16 Sep 2023 02:57:15 GMT

@Jojo45 , take a look at the usage history in your online account and try to match it to data stats on your phone. The usage meter is solid. On a slightly different matter, consider changing your current $39/20GB/30 day plan to the 90 day version ($112/60GB/90 days). You will pay $5 less per 30 day cycle and have the same average daily data usage. Another advantage is the data expiry is 90 days instead of 30 days so you can carry over data for a longer period of time.