topic Re: In the hospital and need more data in Get Support

In the hospital and need more data

EricL1987 — Fri, 15 Sep 2023 23:22:35 GMT

I changed my subscription for the next billing cycle to one that has 10 more Gigabytes for the same price, but i could really use those 10 extra right now. Could customer support just make the new plan effective this cycle since it's the same price? I am currently in the hospital for the foreseeable future and it doesn't have useful wifi.

Re: In the hospital and need more data

JRod — Fri, 15 Sep 2023 23:26:45 GMT

@EricL1987

Sorry to hear that you are in hospital!
If you login to your account and choose manage subscription, you can select the plan you intended on switching to and choose to renew now. Just know that you will pay the full amount for renewal immediately and won’t be refunded for the service you didn’t use on your current month.

Re: In the hospital and need more data

softech — Fri, 15 Sep 2023 23:26:20 GMT

@EricL1987 hope you are better soon

with the plan change, you can always go back My Account and pick the plan again and choose Change Now and it will take effect immediately and charge you the new plan and start it now

Re: In the hospital and need more data

LitlLdy — Fri, 15 Sep 2023 23:30:28 GMT

@EricL1987 wrote:
I changed my subscription for the next billing cycle to one that has 10 more Gigabytes for the same price, but i could really use those 10 extra right now. Could customer support just make the new plan effective this cycle since it's the same price? I am currently in the hospital for the foreseeable future and it doesn't have useful wifi.

@EricL1987 , if you change to the new plan now please be aware that you will forfeit what’s left of your current plan & it is not prorated so no funds returned for unused plan.

Hope you’re well soon.

Edit: Sorry, I didn’t see that @JRod edited post! I didn’t mean to repeat what was said 😞

Re: In the hospital and need more data

EricL1987 — Fri, 15 Sep 2023 23:32:14 GMT

Thanks all. I understand how that works. but i was hoping someone whome works with Public could make the change without dinging me for the extra cost.

Re: In the hospital and need more data

LitlLdy — Fri, 15 Sep 2023 23:34:56 GMT

@EricL1987 wrote:
Thanks all. I understand how that works. but i was hoping someone whome works with Public could make the change without dinging me for the extra cost.

@EricL1987 , you can ask them but I don’t know if they will. You are posting this to other Customers on here.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: In the hospital and need more data

DennyCrane — Sat, 16 Sep 2023 03:40:00 GMT

@EricL1987 No, it doesn't work that way. Your options are to buy a data add-on to get you by, or renewal now and pay now.