topic Re: Over billed? in Get Support

Over billed?

JMM1 — Fri, 15 Sep 2023 23:13:07 GMT

I paid my subscription (auto pay) as usual on the 12th. On the 14th I was reviewing my plan and decided to change it. I opted for "change at next renewal date" but was charged immediately. @CS_Agent

Re: Over billed?

softech — Fri, 15 Sep 2023 23:24:39 GMT

@JMM1 with what you described, you likely had chosen Change Now option by mistake , but you can message support and confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Over billed?

BKNS27 — Sat, 16 Sep 2023 00:31:51 GMT

@JMM1

PM is on a 30 days cycle so it won’t fall on the 12th of each month so check your account when your renewal date ends.

Best to private message a CS_Agent to investigate on the switch plan renewal date.