topic Re: Help, buggy website. in Get Support

Help, buggy website.

GJDan — Fri, 15 Sep 2023 21:43:03 GMT

New to Public Mobile.Created account, and purchased a plan. Went through the motions, and was waiting for it to activate. At the end I got an error stating that "Subscription Not Activated"

When I try to log in via the app, I always get that same error: "Subscription Not Activated"
I am not able to do anything in the app, other than to log out

when I try to log in via the laptop, I am given two options.
"Resume Activation" and "Go to Login Page"
- If I select "Resume Activation", it takes a long time, but then brings me to a login page, where I get the error "

Email and password do not match (which is untrue).
- If I select "Go to Login Page", I am taken back to the login page, where the fun begins again.

Please help.

Re: Help, buggy website.

will13am — Fri, 15 Sep 2023 21:48:20 GMT

@GJDan try clearing the default browser cache on your phone and Public Mobile app and then retry to complete activation in the app.

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 21:50:09 GMT

This was tried, but it is not helping. I have tried multiple devices. Tried uninstalling, and re-installing the app.
Issue seems to be on PB's side.

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 21:50:53 GMT

This was tried, but it is not helping. I have tried multiple devices. Tried uninstalling, and re-installing the app.
Issue seems to be on PB's side.

Re: Help, buggy website.

Yummy — Fri, 15 Sep 2023 21:51:24 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Help, buggy website.

Handy1 — Fri, 15 Sep 2023 21:51:39 GMT

@GJDan Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 21:57:56 GMT

I have tried clearing caches/browser history, incognito mode.
I have also then tried other laptops.
I also tried uninstalling, and re-installing the app.

Issue really seems to be on PB's side.

Re: Help, buggy website.

will13am — Fri, 15 Sep 2023 21:58:19 GMT

What browser did you use?

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 22:02:20 GMT

Clearing out cache did not help. Incognito mode did not help either.
Attempting to log in via other laptops, results in the same issue.
Uninstalling and re-installing the app, also didn't help.

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 22:05:18 GMT

Chrome, Firefox, Edge, Safari (from an iPhone)

Re: Help, buggy website.

HALIMACS — Fri, 15 Sep 2023 23:00:31 GMT

@GJDan

Nowhere above did you mention whether any calling services work or not ....

Do they?

Calling and texting in and/or out?

Data?

Also, was your payment card charged the activation value based on the plan you selected?

Re: Help, buggy website.

GJDan — Fri, 15 Sep 2023 23:08:42 GMT

Thank you all for your help. I was contacted by a CS Agent who will be sorting it out.
It looks like something went wrong during the provisioning stage.

To answer your questions, Halimacs: The payment card was charged, but a number was not assigned, so no texts/calls were possible.

Not sure any of this would have been required for the account to be working though...

Re: Help, buggy website.

will13am — Sat, 16 Sep 2023 00:29:55 GMT

@GJDan wrote:
Thank you all for your help. I was contacted by a CS Agent who will be sorting it out.
It looks like something went wrong during the provisioning stage.

To answer your questions, Halimacs: The payment card was charged, but a number was not assigned, so no texts/calls were possible.

Not sure any of this would have been required for the account to be working though...

@GJDan , sorry you were asked to try a lot of things that did not work. The site is known to have data caching problems from time to time. The workarounds were to do with getting around the caching problem. It didn't work because data caching was not the problem this time. Hopefully a CSA will have you up and running quickly.

Re: Help, buggy website.

GaryTaylor — Sat, 16 Sep 2023 04:30:23 GMT

Hi, I'm having the exact same problem. If you were't able to sign in how did CS agent contact you? Did you get an email? I have sent them a private message and also submitted a ticket.

Re: Help, buggy website.

Handy1 — Sat, 16 Sep 2023 04:35:18 GMT

@GaryTaylor if you submitted a ticket to support they will reply to you in your community in box . Or you can use this link to it here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage