topic Re: Can no longer send texts in Get Support

Can no longer send texts

Daisy22 — Sat, 16 Sep 2023 00:17:25 GMT

My son is on the $15/mo plan that says unlimited messaging is included, but as of 2 days ago he can no longer send texts unless on wifi. How do I fix this?

Re: Can no longer send texts

Handy1 — Fri, 15 Sep 2023 18:15:50 GMT

@Daisy22 Sounds like he has a iPhone turn of iMessage and have him just use sms instead

Re: Can no longer send texts

Phil_Adelphus — Fri, 15 Sep 2023 18:29:21 GMT

Does everything else work, such as incoming and outgoing voice calls, so you know the plan is still active?

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 18:31:59 GMT

Nope that doesn’t work. It says iMessage needs to be enabled. Probably because his data is maxed out.

Re: Can no longer send texts

Handy1 — Fri, 15 Sep 2023 18:33:31 GMT

@Daisy22 Yes iMessage needs data so if you turn it off and make sure sms is turned in he should be able to text without needing wifi / data

Re: Can no longer send texts

hTideGnow — Fri, 15 Sep 2023 18:33:56 GMT

HI @Daisy22

yes, his data is maxed out $15 comes with 250 Mb of data only, if kids send pictures or video, it will use up fast

Tell him to do this, after sent, it said failed, click and hold and select send as Text and it will work

Re: Can no longer send texts

dust2dust — Fri, 15 Sep 2023 18:35:13 GMT

In imessage turn on send as sms and send as mms. Also to send to phone numbers, not just emails.

Re: Can no longer send texts

Phil_Adelphus — Fri, 15 Sep 2023 18:42:05 GMT

If SMS is enabled in settings an iPhone should automatically switch to SMS texting if sending by iMessage fails due to no data/wifi but there may be a slight delay. But MMS (with pictures) requires data and doesn't work over wifi.

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 18:48:22 GMT

That’s what I thought but as soon as I type something it says iMessage needs to be enabled and won’t go any further. It won’t even let the message send.

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 18:50:30 GMT

That’s what I thought but as soon as I type something it says iMessage needs to be enabled and won’t go any further. It won’t even let the message send.

Re: Can no longer send texts

Phil_Adelphus — Fri, 15 Sep 2023 18:52:28 GMT

If you go to Settings -> Messages is iMessage turned on? Also as Dust2Dust said, are the recipients set as phone numbers and not email?

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 18:52:20 GMT

Agreed. But that’s not happening.

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 18:55:35 GMT

THANK YOU! The recipients were set up as emails not phone numbers! Problem solved!

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 19:07:38 GMT

Ok still have problem with all but 1 contact. The phone numbers that are listed in his contacts as IMessage won’t change to sms option? Only the ones with email options as well.

Re: Can no longer send texts

dust2dust — Fri, 15 Sep 2023 19:10:43 GMT

Your welcome for the idea 🙂
Can you send to that contact and force the sms option (press and hold I think) and see what colour the bubble comes out as?

Re: Can no longer send texts

Daisy22 — Fri, 15 Sep 2023 19:22:45 GMT

When I try to press and hold it goes to “send with effect” no other option

Re: Can no longer send texts

dust2dust — Fri, 15 Sep 2023 19:50:47 GMT

Um. Is it after sending it and then tap and hold that bubble to find the sms option.

Adding - where'd all the iphone people? Oh, right, I see.

Re: Can no longer send texts

Handy1 — Fri, 15 Sep 2023 19:54:25 GMT

@Daisy22 Maybe try to reboot the phone or reset network settings . Is it possible for you to test the sim in another phone to try .

Re: Can no longer send texts

Phil_Adelphus — Fri, 15 Sep 2023 20:38:58 GMT

Turn off wifi and data. Try to send the message. The message won't send because of no data/wifi, then tap and hold the message bubble you just tried to send. It should come up with "send as text message" then.

Re: Can no longer send texts

Daisy22 — Mon, 21 Oct 2024 16:04:53 GMT

Tried all of those things, except trying SIM card in different phone. All of friends and family use PM and have same issue. Not going to try it with acquaintance.