topic Re: 5G Plans not Showing as a Subscription Option in Get Support

5G Plans not Showing as a Subscription Option

Spokeshave — Sat, 16 Sep 2023 00:19:12 GMT

I got a new iPhone 13 which is 5G compatible. Why aren’t the 5G plans showing up as a subscription option when I go to “change subscription”

Re: 5G Plans not Showing as a Subscription Option

Handy1 — Fri, 15 Sep 2023 18:59:07 GMT

@Spokeshave Try again incognito or private mode or from another device . Also consider trying in the app . And when on the plans page select option that says “all” or “5G”

Re: 5G Plans not Showing as a Subscription Option

statusquo — Fri, 15 Sep 2023 19:00:10 GMT

I can see four 5g plans available to select from right now. Have your tried clearing cookies or using a fresh browser?

Re: 5G Plans not Showing as a Subscription Option

DennyCrane — Fri, 15 Sep 2023 19:13:48 GMT

Your phone (and whether or not it's compatible with the 5G network) has nothing to do with being able to subscribe to a 5G plan. Could be a browser cache issue, as has been mentioned.

Re: 5G Plans not Showing as a Subscription Option

will13am — Fri, 15 Sep 2023 19:17:03 GMT

@Spokeshave , plan speed options are not limited by the device you are using. Note that 5G is a marketing term for the speed cap on the plan. You actually don't need to connect to the 5G network to get 5G plan speed. In any event, you should be able to shop for 5G plan options using the suggestions already mentioned.

Re: 5G Plans not Showing as a Subscription Option

hairbag1 — Fri, 15 Sep 2023 19:30:59 GMT

@Spokeshave

Re: 5G Plans not Showing as a Subscription Option

Spokeshave — Fri, 15 Sep 2023 20:03:42 GMT

Thanks. That worked

Re: 5G Plans not Showing as a Subscription Option

Spokeshave — Fri, 15 Sep 2023 20:22:20 GMT

Sorry. I’m not seeing it. I’ve tried logging in on different devices - private window in Safari on my iMac, different browser on iPad. And it’s not showing on the app on my iPhone

Re: 5G Plans not Showing as a Subscription Option

hairbag1 — Sat, 16 Sep 2023 00:12:21 GMT

@Spokeshave wrote:
Sorry. I’m not seeing it. I’ve tried logging in on different devices - private window in Safari on my iMac, different browser on iPad. And it’s not showing on the app on my iPhone

I'm a bit confused. You said "...that worked". Did you get the 5G menu to appear ?