topic Re: iMessage not functioning after porting my old Koodo prepaid phone number in Get Support

iMessage not functioning after porting my old Koodo prepaid phone number

Adabiscuit — Sun, 17 Sep 2023 14:20:27 GMT

I signed up to Public Mobile yesterday and got a new number. Then I was able to get help to port my old Koodo prepaid number so I can have my old number. Now my iPhone 14 pro won't verify the old number so iMessage is not working.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

Handy1 — Fri, 15 Sep 2023 17:11:46 GMT

@Adabiscuit @Turn I message off and turn off face time . Power phone down (off) wait a minute reboot phone and turn iMessage and face time back on

Re: iMessage not functioning after porting my old Koodo prepaid phone number

hycm53 — Fri, 15 Sep 2023 17:11:38 GMT

@Adabiscuit wrote:
I signed up to Public Mobile yesterday and got a new number. Then I was able to get help to port my old Koodo prepaid number so I can have my old number. Now my iPhone 14 pro won't verify the old number so iMessage is not working.

Can you make a call with previously phone number and send or receive the messages?

Try turn off iMessage then turn on.

Try turn off the phone for a couple of minutes then turn on.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

JRod — Fri, 15 Sep 2023 17:16:00 GMT

@Adabiscuit

In my experience when I ported over to PM, I had to go into my message settings and manually choose iMessage to send and receive messages from my phone number instead of email. When I did the port it went back to my email. Once I manually selected my number to be used, everything worked as normal.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

BKNS27 — Fri, 15 Sep 2023 17:17:44 GMT

@Adabiscuit

Tap on the Setting on your Apple account and see if your number is current.

If it is then reboot your phone by powering off then back on.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

hycm53 — Fri, 15 Sep 2023 17:18:52 GMT

@Adabiscuit Go to your account and Profile, make sure your current phone number is your previously phone number in your account Info page.

Go to your phone settings>Phone>my phone number: make sure is your previously phone number , if not type it then save it.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

Adabiscuit — Fri, 15 Sep 2023 18:27:23 GMT

Thanks for your suggestion, it was basically what worked.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

Adabiscuit — Fri, 15 Sep 2023 18:29:37 GMT

Thanks to everyone who responded, the iMessage is now working. I shut off iMessage and FaceTime, then turned off phone for 2 minutes then turned all back on and it’s working.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

dust2dust — Fri, 15 Sep 2023 18:31:47 GMT

I suggest to set in imessage to turn on send as sms and send as mms.

Re: iMessage not functioning after porting my old Koodo prepaid phone number

Adabiscuit — Sun, 17 Sep 2023 20:19:44 GMT

Good suggestion, I just did that. Thank you!

Re: iMessage not functioning after porting my old Koodo prepaid phone number

Lorihogan — Sun, 25 Feb 2024 03:39:37 GMT

I had the same problem and did the toggle off iMessage and FaceTime as suggested. Completely shut my phone down and then turned back on. It fixed the problem 🙂