topic Active account but send code to wrong phone number in Get Support

Active account but send code to wrong phone number

Jasonzhang — Fri, 15 Sep 2023 17:21:23 GMT

Hi there,

I just actived my account and got a new phone number. But when I log in my account. The system asking my the one time code from message. However the *******598 is not my phone number. Therefore I can not access my account. Hope I can get the answer to solve it.

Thanks,

Jason

Re: Active account but send code to wrong phone number

JRod — Fri, 15 Sep 2023 17:32:22 GMT

@Jasonzhang

If you clear the cache/browser data, and then try to re-login on an incognito window does it still tell you the wrong number?
Trying to access your account with another browser or with the app might be worth trying also.

I am assuming you’ve fully gone through the activation process with the app?

Re: Active account but send code to wrong phone number

hycm53 — Fri, 15 Sep 2023 17:27:59 GMT

@Jasonzhang wrote:
Hi there,
I just actived my account and got a new phone number. But when I log in my account. The system asking my the one time code from message. However the *******598 is not my phone number. Therefore I can not access my account. Hope I can get the answer to solve it.
Thanks,
Jason

Click resend code on log in page, then select send code to your email.

Re: Active account but send code to wrong phone number

Handy1 — Fri, 15 Sep 2023 17:36:23 GMT

@Jasonzhang If after trying what’s been mentioned doest work you can use this direct link to support to help you regain access

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Active account but send code to wrong phone number

will13am — Fri, 15 Sep 2023 18:14:40 GMT

@Jasonzhang , have the 2FA code sent to email as already suggested. Once you get into the online account, change the eversafe profile to your new number.