topic Re: Customer service callback in Get Support

Customer service callback

Delphine7 — Fri, 15 Sep 2023 15:13:01 GMT

How do I get the customer service to call me back?

I've received a message saying my transfer couldn't be finalized because some issue with my IMEI and they need to call me back but noone has called back yet!

The chatbox server is just terrible!

Re: Customer service callback

JRod — Fri, 15 Sep 2023 15:17:25 GMT

@Delphine7

I will send you the number to the porting department and they will be able to help you. You’ll have to provide them with the account number from the old carrier you are porting from. Leave the old provider’s sim in your phone so you can receive a text and reply yes to authorize the port to take place. Once you lose service on the old sim that is your sign that to put in the PM sim and reboot your phone.

Re: Customer service callback

Handy1 — Fri, 15 Sep 2023 15:15:22 GMT

@Delphine7 No one will contact you . And you should have used old providers account number and not phones IMEI . No worries thou I’ll send you the porting team number to re trigger the port request and just give the account number not IMEI . Leaving old providers sim in phone to reply YES to the confirmation text

Re: Customer service callback

Delphine7 — Fri, 15 Sep 2023 15:20:33 GMT

Thank you Handy1,

I did all that and acknowledge with the yes too...but there are 3 lines on my account that's why I thought I'll just give the IMEI. Thanks for the number!

Re: Customer service callback

Delphine7 — Fri, 15 Sep 2023 15:21:28 GMT

Thanks

Re: Customer service callback

dust2dust — Fri, 15 Sep 2023 15:22:08 GMT

I seem to recall a gotcha with "family" accounts. Move the "master" number last.

Re: Customer service callback

Delphine7 — Fri, 15 Sep 2023 15:26:07 GMT

I feel completely stupid and lost RN...I saw the post with the number, but I cannot find it anymore...would you mind sending it again please?

Re: Customer service callback

Handy1 — Fri, 15 Sep 2023 15:27:16 GMT

@Delphine7 .it in your community in box . But here use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Customer service callback

Delphine7 — Fri, 15 Sep 2023 15:31:48 GMT

Thank you!

You're a life saviour!

I have a hard time navigating the site ☺️

Re: Customer service callback

Handy1 — Fri, 15 Sep 2023 15:32:53 GMT

@Delphine7 No worries we all happy to help here . Getting used to the site takes time . But you will get the hang of it soon . 🙂