topic No service in Get Support

No service

Pooks — Fri, 15 Sep 2023 15:10:44 GMT

I pay my bill each month but can't get service. Try to login to my account but am told I am locked out. I successfully changed my password (according to an email) but still can't log in. I am told I will get a security code sent to my number but nothing comes. Can't send or receive texts or receive calls at my number. It seems I am paying for nothing. Help?!

Re: No service

Handy1 — Fri, 15 Sep 2023 15:12:33 GMT

@Pooks Try rebooting the phone first , if still no luck please use this direct to support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

JRod — Fri, 15 Sep 2023 15:13:23 GMT

@Pooks

After a few login attempts you should see a didn’t receive code option and be able to send the code to your email to login to your account. I would also try to reboot your phone and see if that helps.

Re: No service

will13am — Fri, 15 Sep 2023 15:13:24 GMT

@Pooks , try using incognito mode on your browser. If you are not getting 2FA to SMS, click on did not receive code and select email option.

Re: No service

dust2dust — Fri, 15 Sep 2023 15:13:50 GMT

From another phone dial 1-855-4pu-blic and give it that number and see what it says.
Also have a look at devicecheck.ca to rule that out.

Re: No service

esjliv — Fri, 15 Sep 2023 15:15:11 GMT

@Pooks - how long had you had service up until this point?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what the status say?

Do one or more of the below may help with network issues:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
try your SIM in another phone see if that works
Check for outages in your area:

As for the log in to My Account can you hit RESEND or enter the code incorrect a couple times to get the email option to log in? Or try the forgot your email option, see if that helps.

Re: No service

Pooks — Fri, 15 Sep 2023 20:07:17 GMT

Thanks everyone! I'm back in business for now and able to communicate with a friend gravely ill in hospital. So grateful!