topic Re: eSim Activation in Get Support

eSim Activation

LongC — Thu, 07 Sep 2023 18:47:42 GMT

Hi,

I am unable to complete my activation since my phone does not support eSIM. The plan is purchased and I now have a physical SIM card. Any help from an Agent would be appreciated.

Re: eSim Activation

hTideGnow — Thu, 07 Sep 2023 18:49:47 GMT

HI @LongC

buy a sim card from Telus or Koodo store or Amazon

When you have the card, submit a ticket with CS agent and the will update the sim card number for you to complete the activation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim Activation

chlong168 — Fri, 15 Sep 2023 13:44:33 GMT

Got a SIM and managed to contact an agent to resolved my issue. Thank you.