topic Re: Data not working in Get Support

Data not working

Kari2 — Thu, 14 Sep 2023 17:58:29 GMT

My data shows LTE and is not working. I have plenty of 4 g data left

Re: Data not working

Handy1 — Thu, 14 Sep 2023 18:01:15 GMT

@Kari2 Double check like this and reboot the phone also check outages

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Outage map in your area:

https://istheservicedowncanada.com/

Re: Data not working

Kari2 — Thu, 14 Sep 2023 18:03:41 GMT

I have done all that my account is fine. Have done everything I can think of

Re: Data not working

Handy1 — Thu, 14 Sep 2023 18:05:10 GMT

@Kari2 Have you checked the outage map

Outage map in your area:

https://istheservicedowncanada.com/

Re: Data not working

Bigjay83 — Thu, 14 Sep 2023 18:05:50 GMT

@Kari2 Do you have a Data Limit set on your phone?

Re: Data not working

Janii — Fri, 15 Sep 2023 12:51:46 GMT

I had the same issue with my LTE a few weeks ago and it so happened that they were fixing the roof at my work so it’s possible, the city or where ever you are is blocking your access. I tried rebooting my phone and moving around to find a place for my LTE can work.