topic Re: Number transfer in Get Support

Number transfer

Jane-Yang — Fri, 15 Sep 2023 12:32:04 GMT

I just found out that I couldn’t transfer 7-11 speak out number to public. I tried to contact the costumer service and couldn’t reach out. The online chatting is very broken. Anyone has similar issues?Thanks!

Re: Number transfer

JRod — Fri, 15 Sep 2023 12:35:57 GMT

@Jane-Yang

Hello! Unfortunately the ticketing system is still broken.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Number transfer

Handy1 — Fri, 15 Sep 2023 12:37:18 GMT

@Jane-Yang I’ll send you the porting team number private message as we not allowed to post it here and they can re trigger the port request for you

Re: Number transfer

esjliv — Fri, 15 Sep 2023 12:38:05 GMT

@Jane-Yang - Check to see if your number can be ported from this Koodo website (Telus owns Koodo and Public Mobile), so, same allowances here:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Then, can you choose Ztar as the provider, will that work? See here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Methods to contact Public Mobile Customer Support (CSA) are not very well advertised around here, see below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, and bottom right corner of the page (See the Chat Bubble),

2-OR, go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Number transfer

Jane-Yang — Fri, 15 Sep 2023 12:44:04 GMT

Thank you very much!!!

Re: Number transfer

Jane-Yang — Fri, 15 Sep 2023 12:45:35 GMT

got it! Thank you very much!!

Re: Number transfer

Jane-Yang — Fri, 15 Sep 2023 12:48:04 GMT

Thank you!! I didn’t know how to send the private message yesterday. Now I can send it!! Appreciated.