topic Re: Subscription did not change on renewal in Get Support

Subscription did not change on renewal

Leqi_77 — Thu, 14 Sep 2023 18:41:07 GMT

Hey everyone, I was tryna switch to 90 days plan on my renewal. I did select change on next renewal, but It did not switch itself. So I'm still on the 30 days plan, is there anything I can do or I just have to wait till next renewal date?

Thank you

Re: Subscription did not change on renewal

Handy1 — Thu, 14 Sep 2023 18:45:02 GMT

@Leqi_77 Could be just a cache issue check like this and where you charged the right amount . If not use this direct link to support to investigate

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription did not change on renewal

hTideGnow — Thu, 14 Sep 2023 18:57:31 GMT

HI @Leqi_77

please use Incognit/private/secret mode on your browser to login and check again.

Check if PM took the correct amount

if you were using app to check, better to logoff and re-login or even uninstall and reinstall the app and login to avoid app cache problem

Re: Subscription did not change on renewal

Leqi_77 — Fri, 15 Sep 2023 12:29:32 GMT

I believe they took as 30 days plan. It didn't change