topic Re: An extra charge in Get Support

An extra charge

52-safety — Fri, 15 Sep 2023 02:23:23 GMT

An extra charge was place on on my card one for the Sept 12 and one for Sept 13 should have been

only charge once

Re: An extra charge

dust2dust — Fri, 15 Sep 2023 02:26:01 GMT

Do you see that extra amount in your balance here? Did you recently sign up? Did you have initial troubles signing up? Is the second charge showing as pending? Is someone else using the phone, like a kid?

Re: An extra charge

BKNS27 — Fri, 15 Sep 2023 02:30:04 GMT

@52-safety

Are you seeing the charges on your account?

If it is on your account, please note that the first price is indicating your subscribed plan (non-charge). The second price is the Top -up for your subscription (charge).

If it is showing on your CC statement, make sure that the first is a pending (non-charge) and the second is a posted (charge).

If it both at posted charge then contact a CS_Agent by private messaging for a credit refund at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: An extra charge

computergeek541 — Fri, 15 Sep 2023 03:43:14 GMT