topic Re: Activation in Get Support

Activation

Liddy — Fri, 15 Sep 2023 01:54:05 GMT

Tried yo get a subscription. Paid only to be told my phone using compatible the e Sim.

Now I xant get out of the subscription, can't order a Sim, can't send a ticket. Money already taken from my card and I can't get any help from the fast, can't contact the company

Re: Activation

Handy1 — Fri, 15 Sep 2023 01:57:40 GMT

@Liddy didn’t you download the new pM app to finish the activation ? If no luck Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

BKNS27 — Fri, 15 Sep 2023 02:21:18 GMT

@Liddy

It would be quicker to pickup a SIM from a Telus/Koodo store ($10) or order from Amazon ($4.99).

When you have the SIM, login to your account an switch the eSIM to the SIM so DON’T activate/subscribe a second plan or you will be paying for 2 plans.

If you need to contact a CS_Agent by private messaging for any assistances at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, what is the make and model of your phone?