topic Upgrade from 4G to 5G in Get Support

Upgrade from 4G to 5G

androidjim — Fri, 15 Sep 2023 00:30:24 GMT

Do I need a new Sim card?

Re: Upgrade from 4G to 5G

Handy1 — Fri, 15 Sep 2023 00:32:27 GMT

@androidjim No you don’t just change your plan to the one you want and change for next renewal so you don’t lose money in your current cycle . Or if it’s a new phone you have just swap sim out of old phone and put into new phone

Re: Upgrade from 4G to 5G

hTideGnow — Fri, 15 Sep 2023 00:31:55 GMT

HI @androidjim

no, you don't. You use the same sim card for 4G or 5G plans

Re: Upgrade from 4G to 5G

androidjim — Fri, 15 Sep 2023 00:35:57 GMT

Yes I bought a 5G plan but never seem to be connected to 5G. Maybe it's just the area I'm in but service says I should get 5G in this area

Re: Upgrade from 4G to 5G

dust2dust — Fri, 15 Sep 2023 00:39:09 GMT

What's the make and model of the phone? This place is up to some shenanigans around some devices and 5G.

Re: Upgrade from 4G to 5G

Handy1 — Fri, 15 Sep 2023 00:39:13 GMT

@androidjim Have you tried setting your phone network to 5G and note even with phone on LTE you will still get better speeds of 100mbs 4G plan being in the 5G plan

Do a speed test to confirm

Speed test

https://www.speedtest.net/apps

Re: Upgrade from 4G to 5G

androidjim — Fri, 15 Sep 2023 00:45:57 GMT

Samsung S20 5G

Re: Upgrade from 4G to 5G

dust2dust — Fri, 15 Sep 2023 01:03:36 GMT

Right. @mtbman - your assistance is requested 🙂
This user wrote a detailed instruction list to enable 5G on S20 phones. And also see this reply from a known expert of the forum:
https://productioncommunity.publicmobile.ca/t5/Get-Support/5G-network-not-regonized-not-registering/m-p/1055028/highlight/true#M737070

Re: Upgrade from 4G to 5G

softech — Fri, 15 Sep 2023 01:06:28 GMT

HI @androidjim

Try the easier method suggested by @sheldon_pro

https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim-not-compatible-after-the-site-saying-it-was-NEED-HELP/m-p/1052794/highlight/true#M735508

Re: Upgrade from 4G to 5G

NateDog1 — Fri, 15 Sep 2023 02:15:36 GMT

hey @softech i tried doing the method sheldon pro suggested and it didnt work for me. Not sure what i did wrong but i followed all his steps and nothing happened.