topic Re: Wrong subscription in Get Support

Wrong subscription

DAJ — Thu, 14 Sep 2023 22:42:47 GMT

Hi,

I meant to upgrade my plan from the $25 to $34 (prepay 3 months) but clicked the $39 one

i actually selected both within seconds. Is there a way to get the $39 back or will it be added as a credit to the next payment ?

Re: Wrong subscription

Handy1 — Thu, 14 Sep 2023 22:44:34 GMT

@DAJ Use this direct link to support explain what happened honest mistake . And hopefully they can reverse it for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong subscription

will13am — Thu, 14 Sep 2023 22:49:10 GMT

@DAJ , did you select the plan change to take effect immediately? If the plan change is set for next renewal, you can cancel and redo the plan change. Otherwise reach out to support as suggested.

Re: Wrong subscription

DAJ — Thu, 14 Sep 2023 22:52:39 GMT

You are amazing Handy! Thank you !

Re: Wrong subscription

HALIMACS — Thu, 14 Sep 2023 23:03:16 GMT

@DAJ

If @Handy1 is really amazing, then go into your post and tap the downward arrow, remove the 'self-solution' you granted to yourself and give it to @Handy1

Or @will13am can also reassign the solution (i believe...)

Re: Wrong subscription

DAJ — Fri, 15 Sep 2023 00:23:29 GMT

Jeez. My bad. At my kids soccer and wasn’t paying attention. No lie, I can’t find that however I will rectify this error. Sorry