topic Re: Unable to activate new sim in Get Support

Unable to activate new sim

PMC4 — Thu, 14 Sep 2023 23:36:02 GMT

Have a new sim but unable to activate

softech — Thu, 14 Sep 2023 23:36:58 GMT

@PMC4 are you new customer for new subscription or trying to replace sim card in existing account?

and what error you got??

PMC4 — Thu, 14 Sep 2023 23:38:20 GMT

Does not allow to select option I already have a sim

Handy1 — Thu, 14 Sep 2023 23:38:40 GMT

@PMC4 Have you downloaded the new PM app to finish the activation ?

softech — Thu, 14 Sep 2023 23:44:10 GMT

@PMC4 start the subscription process on the app , so download it and install first.

At step 3, after the eSIM compatibility check, click I already have a sim at the bottom of the screen