topic Re: Add on in Get Support

Add on

Lorrainesman1 — Thu, 14 Sep 2023 21:00:57 GMT

How do I get a refund for a add on I don’t need, I’m in the US and received a text message saying I need a roaming add on, my plan is a Canada/US plan

Re: Add on

dust2dust — Thu, 14 Sep 2023 21:08:49 GMT

It's just the standard welcome text ~~email~~. You didn't buy anything. Unless you did.

Re: Add on

hTideGnow — Thu, 14 Sep 2023 21:10:55 GMT

HI @Lorrainesman1

the Welcome test just try to ask you to spend money on roaming, if you are not buying, just ignore it. Nothing was done

if you want to be very sure, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on

dust2dust — Thu, 14 Sep 2023 21:15:01 GMT

Or log in to your account and check your payment history and your add-ons list for any sign of the add-on. It's a suggestion, not an offer. I'm sure you didn't proceed to go ahead and buy an add-on when you already have that plan.

Re: Add on

Antherz — Thu, 14 Sep 2023 22:19:07 GMT

Ignoring it sounds about right, just gotta remember what your plan is, and if the bill comes up something different, it's easier to just contact them after the fact.