topic Re: Transition to Eversafe in Get Support

Transition to Eversafe

Nas- — Fri, 15 Sep 2023 13:59:38 GMT

For the life of me, both mine and my wife’s accounts were unable to transition to the new portal. When we sign in, it requests for activation. We put our public mobile sim numbers on there and it says sim already active.
Can we actually get someone to help

@CS_Agent

Re: Transition to Eversafe

hTideGnow — Thu, 14 Sep 2023 20:35:08 GMT

HI @Nas-

don't try again, just submit a ticket with CS agent and they will set up the EverSafe-My Account for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transition to Eversafe

Nas- — Thu, 14 Sep 2023 20:45:10 GMT

Thank you, just did that. Hoping for a resolution

Re: Transition to Eversafe

hTideGnow — Thu, 14 Sep 2023 20:46:17 GMT

HI @Nas-

remember to check your Community inbox, they usually reply in like 2 hours, so check it and work with them

Re: Transition to Eversafe

Nas- — Fri, 15 Sep 2023 15:43:50 GMT

Still no response from @CS_Agent to my message. @CS_Comms