topic Re: sim unactive in Get Support

sim unactive

Sundog — Thu, 14 Sep 2023 20:03:45 GMT

sim has been registered but wont work. PM wants to send a code to the phone to complete registration but phone wont work

Re: sim unactive

JRod — Thu, 14 Sep 2023 20:05:19 GMT

@Sundog

Have you rebooted your phone since registering the SIM Card? Also resetting your network settings and rebooting might fix this for you also if a simple reboot doesn’t fix it.

Re: sim unactive

Handy1 — Thu, 14 Sep 2023 20:05:34 GMT

@Sundog Did you down load the app to finish the activation yet ?

Re: sim unactive

Sundog — Thu, 14 Sep 2023 20:05:36 GMT

Yes multiple times

Re: sim unactive

Sundog — Thu, 14 Sep 2023 20:06:42 GMT

Yes but the app wont work on the phone. The phone is an S8

Re: sim unactive

Handy1 — Thu, 14 Sep 2023 20:08:36 GMT

@Sundog You need a phone or tablet to down load the app it’s the only way to activate a sim now since new system update . Can you use a friends phone to download app and activate then deluge app from their phone and you can manage your account on the website from there on out .

Re: sim unactive

hTideGnow — Thu, 14 Sep 2023 20:08:39 GMT

HI @Sundog

receiving the code does not need the PM app

but activation needs the app to complete the activation. Are you just going through activation? if you haven't use the app yet, then the activation was not done

I think S8 has a new enough OS to install the PM app. If not, you will need a friend to download the app and help activation

Re: sim unactive

Sundog — Thu, 14 Sep 2023 20:08:51 GMT

Yes we tried this. The phone had a PM sim in it and worked up until my wife upgraded

Re: sim unactive

hTideGnow — Thu, 14 Sep 2023 20:10:51 GMT

@Sundog wrote:
Yes we tried this. The phone had a PM sim in it and worked up until my wife upgraded

HI @Sundog

what she upgraded with? did you test the sim in another phone then?

check if the phone is blacklisted if you just got the phone new from someone:

https://www.devicecheck.ca/check-status-device-canada/

Re: sim unactive

Sundog — Thu, 14 Sep 2023 20:11:34 GMT

We have tried this but to gain full access PM wants to send us a six digit to the phone number, which is not active

Re: sim unactive

Handy1 — Thu, 14 Sep 2023 20:12:54 GMT

@Sundog I’m confused so this not activation? .services just stopped working from upgrading phone ? Or plan also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: sim unactive

hTideGnow — Thu, 14 Sep 2023 20:12:59 GMT

@Sundog wrote:
We have tried this but to gain full access PM wants to send us a six digit to the phone number, which is not active

HI @Sundog

and no email option if you click "didn't receive the code?"

if no option or you still not getting the code, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437