topic Re: Error when updating payment method in Get Support

Error when updating payment method

JakeUnderhill — Thu, 14 Sep 2023 19:22:53 GMT

I got a new credit card and keep getting an error when updating payment information. I go to "manage subscription" and then "manage payment method" and I keep getting an error: OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
I've also tried "changing my subscription" and entering my new payment method there. I've tried clearing my browser cache and tried multiple browsers. I get the same results on the mobile app. My card works fine for everything else except Public Mobile. Any help is appreciated.

Re: Error when updating payment method

JRod — Thu, 14 Sep 2023 19:24:50 GMT

@JakeUnderhill

Since you’ve tried multiple browsers, clearing the cache, and the app, I’d say to contact customer service. Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Error when updating payment method

Dunkman — Thu, 14 Sep 2023 19:40:19 GMT

@JakeUnderhill

Might want to try another device (PC or labtop). Or incognito, private mode on your browser.

May even want to wait one hour and try again.