topic Re: Subscription not activated in Get Support

Subscription not activated

Ying79 — Thu, 14 Sep 2023 18:39:09 GMT

Hi,

I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and on a browser to reach someone in the chat box and have not been successful. I’m only getting predefined responses it seems. Can you please help? Is there a phone number I can call? Thanks

Re: Subscription not activated

JRod — Thu, 14 Sep 2023 18:40:37 GMT

@Ying79

Unfortunately the ticketing system is still incredibly broken.
Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Subscription not activated

will13am — Thu, 14 Sep 2023 18:40:09 GMT

@Ying79 , use this link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Handy1 — Thu, 14 Sep 2023 18:41:32 GMT

@Ying79 Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Ying79 — Thu, 14 Sep 2023 18:45:50 GMT

Thanks for the link, I’ve send a message in. Hope it’ll be resolved soon.

Re: Subscription not activated

Handy1 — Thu, 14 Sep 2023 18:47:46 GMT

@Ying79 Should get a reply with in the hour . They will start with asking you some verification questions to start before being able to help you . Hope you get a quick reply and speedy resolve 🙂