topic Re: Overcharged in Get Support

Overcharged

Emmagp — Thu, 14 Sep 2023 16:49:00 GMT

Hello,

I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are?

thanks in advance!

Re: Overcharged

will13am — Thu, 14 Sep 2023 16:50:55 GMT

@Emmagp , is it possible that one of the charges might be pending and will drop off after a few days? If you see two confirmed charges, please use this link to initiate a support ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

JRod — Thu, 14 Sep 2023 16:51:13 GMT

@Emmagp

If you check on your bank account can you see if it was just a pending charge that will go away or if both are actually posted?

If they are posted contact customer service and explain the situation.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Overcharged

Handy1 — Thu, 14 Sep 2023 16:53:33 GMT

@EmmagpIs one charge pending and the other has posted ? If so the pending charge should fall off . If both charges are posted please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437