topic Subscription not activated in Get Support

Subscription not activated

jinnrers — Thu, 14 Sep 2023 16:45:03 GMT

I cannot activate my subscription.. I paid and created an account, but I am getting a message that says "subscription not activated".

Re: Subscription not activated

Handy1 — Thu, 14 Sep 2023 16:46:29 GMT

@jinnrers Have you downloaded the app to finish the activation ? If still no luck use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

esjliv — Thu, 14 Sep 2023 17:09:56 GMT

@jinnrers - by what method did you activate the account? Desktop / web will not work, it must be through the public mobile APP.

If you just ordered a SIM Card, this is not creating an account, as these are different credentials than your My Account.

If you are using the app and having an issue, try logging out then logging back in. Or, uninstall the app, then reinstall it. Still issues maybe click this link to use the: Public Mobile Online Activation Assistance

Re: Subscription not activated

Gcw — Thu, 14 Sep 2023 20:12:32 GMT

I ‘m having the same problem get to message that says subscription not activated and can’t get help