topic Re: New payment method in Get Support

New payment method

Rysofly2000 — Thu, 14 Sep 2023 01:16:27 GMT

I have a new visa debit card but can’t update it. It says an error occurred. Someone said clear my cache but I don’t know how. Please tell me how

Re: New payment method

Handy1 — Thu, 14 Sep 2023 01:22:01 GMT

@Rysofly2000 Wait one full hour and try in the app instead

Add you can also ask support to update it for you also @Rysofly2000

you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New payment method

Chalupa_Batman — Thu, 14 Sep 2023 01:48:43 GMT

Hi @Rysofly2000

If you've tried more than 3 times you're locked out of the system for an hour. Wait just over an hour and try again But if you can, try using the app. Here's how to change your credit card info on the app.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.