topic Re: Wrong add-on in Get Support

Wrong add-on

Vivekkkk — Thu, 14 Sep 2023 00:53:12 GMT

Hi I mistakenly recharged for a wrong add-on - Just now. Is it possible to get the money refunded? I didn't yet use any of the add on quotas for Text / message.

please advise.

Re: Wrong add-on

Handy1 — Thu, 14 Sep 2023 00:56:58 GMT

@Vivekkkk use this direct link to support and explain just that and hopefully they will reverse it for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong add-on

BKNS27 — Thu, 14 Sep 2023 00:57:57 GMT

@Vivekkkk

You will need to private message a CS_Agent and explain it was an honest mistake that you purchase the Add-on at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong add-on

Vivekkkk — Sat, 23 Sep 2023 18:41:03 GMT

Thank you for your kind response. I appreciate it.

Re: Wrong add-on

Vivekkkk — Sat, 23 Sep 2023 18:41:56 GMT

Thanks very much, Handy1. Appreciate your response!