topic Re: Needing help in Get Support

Needing help

BrantDumais — Wed, 13 Sep 2023 22:58:18 GMT

i need help changing my number to my old number

Re: Needing help

Handy1 — Wed, 13 Sep 2023 22:59:15 GMT

@BrantDumais You need to ask support to help in that case , use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Needing help

dust2dust — Wed, 13 Sep 2023 23:00:04 GMT

Do you mean you currently have a number here and want to bring in a number from elsewhere?
Or that you have lost track of an old number and want it back?

Re: Needing help

Chalupa_Batman — Wed, 13 Sep 2023 23:06:45 GMT

We definitely need more information here. Once you give more details, hopefully we can give you the best answer instead of sending you to a CS Agent first. It's best to get an understanding first of your situation. Thanks.

Re: Needing help

Yummy — Wed, 13 Sep 2023 23:14:19 GMT

Please elaborate your request a little bit.

If you used to have PM number before, and you cancelled PM service, you cannot get that number as most likely it was already assigned to somebody else.

If you had service with other provider and you opened account with PM, you can transfer your 'old' number to PM BUT both accounts have to be active...

Re: Needing help

BrantDumais — Wed, 13 Sep 2023 23:24:13 GMT

yes i still have the account but im locked out of it due to my email being compromised so i cant log into my account

Re: Needing help

dust2dust — Wed, 13 Sep 2023 23:27:22 GMT

Are your services working? The email address is just a login id. Then the 2fa will send you a text.

Re: Needing help

CS_Agent — Wed, 13 Sep 2023 23:52:59 GMT

Hello,

Thank you for your message.

I am happy to assist you.

I will write you a private message.

Regards,

Alan_T

CS_Agent

Re: Needing help

dust2dust — Wed, 13 Sep 2023 23:48:45 GMT

@BrantDumais- Do not answer that here. Reply to the agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437