topic Re: Number transfer issue in Get Support

Number transfer issue

Brando-ottis — Wed, 13 Sep 2023 20:25:00 GMT

Switched from virgin mobile prepaid to PM last week and can’t receive calls or texts only from selected numbers of different carriers, their calls go straight to voicemail and I don’t receive any notifications saying I missed a call or text

Re: Number transfer issue

JRod — Wed, 13 Sep 2023 20:28:14 GMT

@Brando-ottis

Is it possible you have a do not disturb mode enabled? Also check your phone settings if you have silence unknown callers enabled. If it is on disable it.

Re: Number transfer issue

will13am — Wed, 13 Sep 2023 20:35:24 GMT

@Brando-ottis , when you did the number transfer, was there a confirmation text sent to your Virgin service requesting you to confirm the transfer. If so, did you acknowledge?