topic Re: roaming in Get Support

roaming

Deketele1 — Wed, 13 Sep 2023 20:28:30 GMT

Why can’t I send texts while in the US ? I bought a roaming add-on !

Re: roaming

will13am — Wed, 13 Sep 2023 20:31:38 GMT

@Deketele1 , are you able to connect to either of T-Mobile or AT&T networks? Are you able to use data or make calls? Try rebooting the phone.

Re: roaming

JRod — Wed, 13 Sep 2023 20:34:00 GMT

@Deketele1

Make sure that data roaming is turned on in your cellular settings. Also make sure you are connected to either T-Mobile or AT&T. You can manually select one of those two carriers if you don’t automatically connect. Reboot your phone after changing this.

Re: roaming

dust2dust — Wed, 13 Sep 2023 21:50:15 GMT

Did you buy just data? Or one of the bundles? Roaming data would need to be on yes. And of course cell data itself.
Set your networks to automatic so you can pick up either T-Mobile or AT&T. Set network mode to 4G LTE to maximize the connectivity on either. And yes restart. You might be able to get away with just going in and out of airplane mode.

Re: roaming

Deketele1 — Thu, 21 Sep 2023 10:34:27 GMT

Hi, unfortunately none of the stated suggestions/solutions from the various forum members worked. I experienced this same issue when I last visited this part of the US and will likely take a pass on purchasing add-ons in future. My travel associates all had seamless service from their providers.