topic Re: Added US Roaming Plan but no service in Get Support

Added US Roaming Plan but no service

samy — Tue, 04 Jan 2022 20:26:16 GMT

Successfully purchased a US Voice and Data plan yesterday (and it shows up in my add on section); however when I landed in the states today I could not use this service. My usage for plan even shows 0.

@CS_Agent @Shazia_K @Brooke_C can you help? I can provide my contact details in a PM.

Thanks!

Re: Added US Roaming Plan but no service

Anonymous — Thu, 01 Feb 2018 04:25:28 GMT

@samy, you're on the right track, regarding moderators. However, you should initiate contact with them via PM. If you include your account number & PIN, they can, hopefully, resolve the situation without further back and forth.

In case you don't have easy access, click here to send them a private message.
They will be back to work at 9AM(EST)

Re: Added US Roaming Plan but no service

RobertQc — Thu, 01 Feb 2018 04:26:52 GMT

wrote:
Successfully purchased a US Voice and Data plan yesterday (and it shows up in my add on section); however when I landed in the states today I could not use this service. My usage for plan even shows 0.

@CS_Agent @Shazia_K @Brooke_C can you help? I can provide my contact details in a PM.

Thanks!

@samyMake sure to send @CS_Agent a private message not just mention them 🙂 Looks like they will have to help you directly but sorry they are gone for the night already.

Re: Added US Roaming Plan but no service

samy — Thu, 01 Feb 2018 04:39:46 GMT

@Anonymous @RobertQc thanks for the suggestion. I have PMd @CS_Agent directly. Hopefully this can get resolved for tomorrow.

Cheers

Re: Added US Roaming Plan but no service

ShawnC13 — Thu, 01 Feb 2018 04:45:14 GMT

@samy, a few things you can try. Make sure cellular and data roaming is turned on. If that doesn't work you can also manually select your network and make sure it is AT&T or T~Mobile. You are positive that it is in your addons as it is a two step process that some people don't complete the second step.

Re: Added US Roaming Plan but no service

Bella — Thu, 01 Feb 2018 14:54:44 GMT

So I am travelling to the USA today and I am going to buy a us add on. Can someone explain to me what I have to do to get it working in the US. The last time I went I could not send any text messages or receive any. Do I have to do anything when I reach the USA.

Re: Added US Roaming Plan but no service

will13am — Thu, 01 Feb 2018 15:07:41 GMT

wrote:
So I am travelling to the USA today and I am going to buy a us add on. Can someone explain to me what I have to do to get it working in the US. The last time I went I could not send any text messages or receive any. Do I have to do anything when I reach the USA.

Once in the US, make sure that roaming data is turned on. If the phone does not auto connect to the roaming partner network, use a manual search to locate and connect to AT&T. That is about it. BTW, when buying the addon, make sure to do both steps. Enjoy your travels.

Re: Added US Roaming Plan but no service

srlawren — Thu, 01 Feb 2018 16:59:08 GMT

@Bella If you need more info on the 2-step process, please see here.

Re: Added US Roaming Plan but no service

samy — Sat, 03 Feb 2018 05:17:15 GMT

The service is now working - thanks all for the suggestions. Honestly I think it just took a bit of time.