topic Re: Trouble changing payment method in Get Support

Trouble changing payment method

Rysofly2000 — Wed, 13 Sep 2023 19:19:04 GMT

I just got a new debit card and entered all the info correctly and it says something went wrong? Please help

Re: Trouble changing payment method

Handy1 — Wed, 13 Sep 2023 19:23:36 GMT

@Rysofly2000 Needs to be a visa or visa debit . Not a regular bank card . But to many failed attempts and you will need to wait one full hour and try again incognito private mode or on the new PM app even

Add worst case you can ask support to update it for you also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble changing payment method

Bigjay83 — Wed, 13 Sep 2023 19:22:54 GMT

@Rysofly2000 Are you updating your payment through the App or Website? I would try both methods if neither of them works my suggestion would be to open a Support Ticket or private message CS_Agent for assistance.

Re: Trouble changing payment method

BKNS27 — Wed, 13 Sep 2023 20:03:26 GMT

@Rysofly2000

Try clearing the cache and go incognito on your browser or clear cache on your app then try to see if that works.