topic Voicemail system is slow / delayed in Get Support

Voicemail system is slow / delayed

LunchBoxSteve — Wed, 13 Sep 2023 19:54:00 GMT

For the last week I've noticed that connecting to and using the Voicemail system is quite slow and delayed responses.

Usually it's quite snappy.

Anyone else noticing this?

(Hamilton, Ontario area for reference)

Re: Voicemail system is slow / delayed

Handy1 — Wed, 13 Sep 2023 18:29:37 GMT

@LunchBoxSteve No I have not , but I also don’t get many voicemails either just hang ups and then a text LOL

Re: Voicemail system is slow / delayed

Bigjay83 — Wed, 13 Sep 2023 18:28:53 GMT

@LunchBoxSteve I haven't had issues with the voicemail so far. Did you open a support ticket or private message CS_Agent? It could be something that they could fix on the back end for you.

Re: Voicemail system is slow / delayed

LunchBoxSteve — Wed, 13 Sep 2023 18:30:35 GMT

I haven't opened a ticket yet because I wanted to check on here if others are having the issue.

Re: Voicemail system is slow / delayed

Handy1 — Wed, 13 Sep 2023 18:32:35 GMT

@LunchBoxSteve Maybe just give the phone a power down for 5 mins and reboot .

Re: Voicemail system is slow / delayed

LunchBoxSteve — Wed, 13 Sep 2023 18:36:37 GMT

Yeah, tried all the obvious stuff. Even left it powered down for an hour to give the carrier sufficient time to see it on their network sort of thing.

Re: Voicemail system is slow / delayed

Handy1 — Wed, 13 Sep 2023 18:38:53 GMT

@LunchBoxSteve And you have a strong signal where you are when trying to access the VM ? I know some people n have asked support to reset the voicemail before usually to get the VM notification that seems to plague iPhone

Re: Voicemail system is slow / delayed

LunchBoxSteve — Wed, 13 Sep 2023 18:42:01 GMT

Yes full 5G service with full bars. I can actually see the tower from my window. It's about 0.25km from house high up on an apartment building. I also notice that the VM indicator takes a while to disappear from my phone after I delete the voicemail and disconnect from the system. So I think it's a network issue in my area maybe. That's why I posted here to get a sense of where the problem is. Just me or system wide sort of thing. You all have been excellent in helping me sort this out.

Re: Voicemail system is slow / delayed

will13am — Wed, 13 Sep 2023 19:33:55 GMT

@LunchBoxSteve wrote:
Yes full 5G service with full bars. I can actually see the tower from my window. It's about 0.25km from house high up on an apartment building. I also notice that the VM indicator takes a while to disappear from my phone after I delete the voicemail and disconnect from the system. So I think it's a network issue in my area maybe. That's why I posted here to get a sense of where the problem is. Just me or system wide sort of thing. You all have been excellent in helping me sort this out.

If you have not rebooted your phone recently, do a reboot and see if that helps to resolve the problem.