topic Old Reward System in Get Support

Old Reward System

ucpollux68 — Wed, 13 Sep 2023 15:47:46 GMT

I currently have loyalty credit and subscription credit on my account being an old public mobile cust. If I do switch to a newer plan (upgrading to a bigger plan), I believe my old reward system stays right? I get to keep the loyalty credit for an extra dollar off a year? What about the subscription credit of $2 which was offer in the past for being a prepaid credit card cust? I know they dont offer it anymore. Will that stay when I upgrade my plan?

Re: Old Reward System

JRod — Wed, 13 Sep 2023 15:50:33 GMT

@ucpollux68

You will keep your old rewards. Switching plans does not take you off of the legacy rewards. You have to manually opt into the new system in order to lose your legacy rewards. Everyone says to never do this and to stick with legacy if you have it.

Re: Old Reward System

will13am — Wed, 13 Sep 2023 16:02:39 GMT

@ucpollux68 , there will be no impact to rewards following a plan change. Note that if you select a 90 day plan, you get 1x rewards every 30 days during the 90 day plan cycle while the full payment is due up front.

Re: Old Reward System

Handy1 — Wed, 13 Sep 2023 16:21:26 GMT

@ucpollux68 Yes you will keep your old rewards there tied to your account not your plan . I can confirm I change plans often and always keep my old rewards here have a peek

Re: Old Reward System

Markdeboer — Wed, 13 Sep 2023 16:24:36 GMT

you will just keep the old rewards. you will get the same amount of points back

Re: Old Reward System

jor123 — Wed, 13 Sep 2023 17:16:23 GMT

I got to keep mine when I switched.

Re: Old Reward System

Janii — Fri, 15 Sep 2023 12:54:21 GMT

The rewards will stay on your account; I still have my old rewards.