topic Re: Help calling son's phone in Get Support

Help calling son's phone

jnoestheden — Wed, 13 Sep 2023 13:28:34 GMT

I am suddenly unable to call my son's phone (we both on Public). It says "call can't be placed because US roaming no add on". We are both local Toronto phones. This just started today. Please help!!!

Re: Help calling son's phone

Handy1 — Wed, 13 Sep 2023 13:32:10 GMT

@jnoestheden This maybe just a error message but a indication that your account is on hold please log in and check if the account is active or on hold . You can also do this by *611

Re: Help calling son's phone

Dunkman — Wed, 13 Sep 2023 13:35:15 GMT

@jnoestheden

Can you call other numbers besides your son phone?

Maybe try rebooting both phones.

Also, check if both accounts are still active. One of the accounts may be suspended.

Re: Help calling son's phone

jnoestheden — Wed, 13 Sep 2023 13:37:51 GMT

Thank you for the reply. My account is active, so is his. What can I do??

Re: Help calling son's phone

Handy1 — Wed, 13 Sep 2023 13:38:59 GMT

@jnoestheden Try putting a 1 in front the contact see if that helps

Re: Help calling son's phone

Dunkman — Wed, 13 Sep 2023 14:12:39 GMT

@jnoestheden wrote:
Thank you for the reply. My account is active, so is his. What can I do??

@jnoestheden

By chance, are you on the $15 plan with limited outgoing minutes?

What about text and data? Working properly?