topic Re: Invalid SIM after payment failure in Get Support

Invalid SIM after payment failure

oluschinsky — Tue, 04 Jan 2022 20:26:12 GMT

Hi, my payment failed when I tried to register a new sim. Now when trying it again the problem is the SIM number is showing as invalid and my credit card was still charged. Please help @CS_Agent

thanks

Re: Invalid SIM after payment failure

NDesai — Thu, 01 Feb 2018 03:28:36 GMT

@oluschinsky Put the sim in your phone and see if its working. Sometimes everything works even if you get the error during activation process. If services are not working, you will need to send a private message to the Moderator_Team with your account info. They will take a look at your account and see what's wrong.

Re: Invalid SIM after payment failure

oluschinsky — Thu, 01 Feb 2018 16:28:27 GMT

ok... will try but then no account was created anyway with that SIM so how would I manage it?

Re: Invalid SIM after payment failure

oluschinsky — Fri, 02 Feb 2018 04:03:25 GMT

True. The sim does work. But my account was not created and I can’t register the sim again. Anything I can do? @CS_Agent

Re: Invalid SIM after payment failure

Anonymous — Fri, 02 Feb 2018 04:07:04 GMT

@oluschinsky, As @NDesai mentioned, you must send a private message to the moderators team. Simply mentioning them in your post might not get their attention.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: Invalid SIM after payment failure

NDesai — Fri, 02 Feb 2018 04:53:42 GMT

@oluschinskywrote:
True. The sim does work. But my account was not created and I can’t register the sim again. Anything I can do? @CS_Agent

Try creating an account here: https://selfserve.publicmobile.ca/self-registration/