topic cancel subscription... in Get Support

cancel subscription...

mateohull — Wed, 13 Sep 2023 04:26:35 GMT

So I have an exchange student at my house and I helped him sign up for a public mobile accout since I had an extra sim card from when I set up my kids... Unfortunately I was having trouble finishing the activation because I didn't see the part about downloading the app... so as part of troubleshooting I decided to create a new account - after I paid again I saw the message about downloading the app - so I did that, entered in the original info and voila it works... so now I want to cancel the account I just made but am having a really difficult time getting to the portal, or getting help from public mobile as there isn't really any contact info - and it wants me to complete activiation on the new account ahghghghgghghgh any suggestions? what is the best way to pursue a cancellation? I am hoping to get my 43$ back but mostly I want to make sure I am not going to get charged again.... I love the prices HATE the service so far.

Re: cancel subscription...

softech — Wed, 13 Sep 2023 04:28:24 GMT

@mateohull

So, you basically activated 2 accounts? PM is prepaid provider and usually do not provide refund. However, if it was an activation error, maybe support can help. Please engage them by message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: cancel subscription...

mateohull — Wed, 13 Sep 2023 04:37:07 GMT

thanks - I submitted a ticket... I sent them the email accounts for the two accounts and mentioned that the charges for both accounts are on the same CC and gave the timeline for the whole debacle... I appreciate that lower costs often account for lower levels of service... however, there are times where it would be easier to just speak with a person... oh well we will see where they go. Thanks!

Re: cancel subscription...

Bigjay83 — Wed, 13 Sep 2023 07:08:47 GMT

Hi there if you have the Public Mobile app on the Payments Section select Manage Subscription and Toggle it off. In addition I would remove the payment method to ensure that you are not billed for the next month. Hope this helps! 🙂