topic Re: "Your subscription will end on September 13" does this mean the 13th is inclusive? in Get Support

"Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 00:10:09 GMT

When i go to my account i see:

"Your subscription will end on Sep 13, 2023."

but also:

Current Subscription Cycle

Aug 14, 2023 - Sep 13, 2023

does this mean september 13th inclusive, or my service will end at midnight on sep. 13? thanks

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

Handy1 — Wed, 13 Sep 2023 00:12:43 GMT

@johanneskreis No that means that when’s your subscription Renews for another 30 days

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

dust2dust — Wed, 13 Sep 2023 00:12:50 GMT

It will end at 11:59pm eastern tonight. But as long as your services keep working (and you have the subscription set on) don't worry about it.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 00:14:51 GMT

@johanneskreis wrote:
When i go to my account i see:
"Your subscription will end on Sep 13, 2023."
but also:
Current Subscription Cycle
Aug 14, 2023 - Sep 13, 2023

does this mean september 13th inclusive, or my service will end at midnight on sep. 13? thanks

Unforutnately, Public Mobile shows incorrect information in the Self Serve account. If you take a look at the plan cycle dates, that's actually 31 days. Your plan will renew/start a new plan cycle on September 13. You should ensure payment is made before the calendar changes to September 13. While service doesn't immediately get cut off at midnight, you've only paid up until the end of September 12.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

esjliv — Wed, 13 Sep 2023 00:17:42 GMT

@johanneskreis - dates are not that well defined, I find.
If you could those days you get 31 including both start and end dates. But plans are 30 days not 31.

Officially as those dates are showing, this should mean your service stops at midnight est time on Sept. 13. And your new plan is Sept 14, if you have autopay or enough funds to renew your account.

edit, in actuality the next cycle starts on Sept 13. Watch how the next cycle dates work. They will overlap. A bit frustrating.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 00:15:34 GMT

i'm actually trying to port my number and move to a different service provider because this telus network has such poor reception in my building. my new sim card hasnt arrive yet (hopefully tomorrow), i wanted to port my number but not have to pay another month of service.. so i turned off auto renew/subscription, does this mean my service will be cut off at 11:59pm EST and any texts or calls received between this time and when i port my number, will be lost?

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 00:17:59 GMT

@johanneskreis wrote:
i'm actually trying to port my number and move to a different service provider because this telus network has such poor reception in my building. my new sim card hasnt arrive yet (hopefully tomorrow), i wanted to port my number but not have to pay another month of service.. so i turned off auto renew/subscription, does this mean my service will be cut off at 11:59pm EST and any texts or calls received between this time and when i port my number, will be lost?

You wil need to ensure that porting has fully completed by midnight tonight eastern time (or at least before Public Mobile's systems try to renew your plan). Otherwise, you'll need to pay for another 30 days.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 00:18:26 GMT

i turned subscription off, now my account says "Subscribe to never miss future payment. Your subscription is expiring on Sep 13, 2023." Will public mobile still try to renew my plan..? i dont get it

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

dust2dust — Wed, 13 Sep 2023 00:21:36 GMT

You've taken it too close to your expiry. Tomorrow will be too late. Why do people wait for the mail? Just go to a store. Anyway...that's me.
You will have some grace services until the early morning tomorrow when they would take your money. Then it will cut off.

Adding - to your recent post - no. It's telling you to subscribe to keep services going.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 00:22:31 GMT

i had no time, the store closed at 7pm today. and since my account said: Current Subscription Cycle

Aug 14, 2023 - Sep 13, 2023 i thought i would still have tomorrow to go to the store if nothing comes in the mail

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

dust2dust — Wed, 13 Sep 2023 00:25:33 GMT

Yup, it's all stupid programming. They can't seem to grasp the concept of -1 for that second data. Just recently it was the other way. The first date was a day early. Before that it was how it is now. Way before that it was just one date - the new plan date and said to pay before. That made sense.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

Priority — Wed, 13 Sep 2023 00:51:00 GMT

@johanneskreis if you dial 611 it will tell you the exact time and date that your bill is being processed. The Subscription overview isn't always very easy to understand.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 00:53:30 GMT

@Priority wrote:
@johanneskreis if you dial 611 it will tell you the exact time and date that your bill is being processed. The Subscription overview isn't always very easy to understand.

611 does give a time and date, but unfortunately, the information that the system provides is inaccruate. The time of day, while usually early in the day (eastern time), for the actual renwal can vary greatly (even from renewal to renewal).

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

HALIMACS — Wed, 13 Sep 2023 02:04:21 GMT

@johanneskreis

Just to be safe and save $$$, change to the $15 plan quickly and you'll retain the number, be able to port, and still have mobile service tomorrow/later while switching.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 02:56:45 GMT

@HALIMACS wrote:
@johanneskreis
Just to be safe and save $$$, change to the $15 plan quickly and you'll retain the number, be able to port, and still have mobile service tomorrow/later while switching.

I'm going to add that even if it's the same date as the renewal (or the night before), it's important to use the scheduled change option. Using the immedaite plan change option the night before would unnecessarily cost the price of the plan if the port out sucessfully compelted before renewal. Also, if the immediate plan change option is used on the same day as renewal and the orignal renewal already happened, that plan change would cause the customer to be charged for two different Public Mobile plans.

In short, the scheduled change option needs to be used.

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 03:30:28 GMT

so i went through some hoops tonight and managed to acquire a new sim card from my new carrier and started the porting process, but the new carrier is now saying the porting won't be completed until tomorrow at 9am during their business hours.. so if my PM plan cuts of at 6AM, then my current number will be no longer active, and I can't port my old number anymore..?

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 03:33:26 GMT

@johanneskreis wrote:
so i went through some hoops tonight and managed to acquire a new sim card from my new carrier and started the porting process, but the new carrier is now saying the porting won't be completed until tomorrow at 9am during their business hours.. so if my PM plan cuts of at 6AM, then my current number will be no longer active, and I can't port my old number anymore..?

Unelss you're sending the phone number to another Telus brand, the porting would fail (unless you pay for another 30 days of service at Public Mobile).

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

softech — Wed, 13 Sep 2023 03:34:09 GMT

@johanneskreis yes, only active line can be ported, unless you are porting into Koodo or Telus, but sound like you are not

So, your only option will then be change it to a $15 plan so your cost is less

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

johanneskreis — Wed, 13 Sep 2023 03:40:07 GMT

i'm trying to understand what is meant by "scheduled change option" vs immediate..i am currently 'unsubscribed' right now, should i go to 'subscribe now' or 'manage subscription'.. i only have about 20 minutes to figure out it seems, yikes

thanks everyone for all your help

Re: "Your subscription will end on September 13" does this mean the 13th is inclusive?

computergeek541 — Wed, 13 Sep 2023 03:47:09 GMT

@johanneskreis wrote:
i'm trying to understand what is meant by "scheduled change option" vs immediate..i am currently 'unsubscribed' right now, should i go to 'subscribe now' or 'manage subscription'.. i only have about 20 minutes to figure out it seems, yikes

thanks everyone for all your help

If you can make the payment before midnight eastern time, disabled pre-authorized payments but make the payment to renew the plan manually now. While you shouldn't get charged again after porting out even if that step isn't taken, doing that revokes the permission in the payment system to keep charging your credit card.

The other way would be to purposely not pay the Public Mobile renewal in the hopes that your port out is completed in time. However, if that happens, you'll need to take extra steps later on to get everything compelted.