topic Re: Transferring number in Get Support

Transferring number

Jessie_H — Wed, 13 Sep 2023 03:14:23 GMT

I gave the wrong MEID number on my new phone and recieved a message that Public Mobile is unable to transfer my number. How do I send the correct MEID number?

Re: Transferring number

softech — Wed, 13 Sep 2023 03:17:53 GMT

@Jessie_H

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transferring number

computergeek541 — Wed, 13 Sep 2023 03:18:35 GMT

@Jessie_H wrote:
I gave the wrong MEID number on my new phone and recieved a message that Public Mobile is unable to transfer my number. How do I send the correct MEID number?

The text message that Public Mobile sends customers contains inaccurate information. If you look for an ESN or MEID on the device or the device's packaigng, you won't find one as those haven't been used for years. It's the IMEI that can be used for number porting. If at all possible, the account number for the old carrier should be used instead.

You'll ned to open a ticket to contact a customer support agent (via the chatbot).

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot returns an error mesage during that process, end private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437