topic Re: no service in Get Support

no service

ljgill47 — Wed, 13 Sep 2023 01:11:57 GMT

always paid my bill by PAD now I have no service where I always have service. what's going on?

Re: no service

JRod — Wed, 13 Sep 2023 01:13:29 GMT

Is today anywhere near your renewal date? Any possibility of a service outage in your area?
https://www.telus.com/en/bc/outages

Re: no service

Chalupa_Batman — Wed, 13 Sep 2023 01:14:20 GMT

Did you check your account to see if it's been paid? Did you get notice your account was over due? Have you tried to reboot your phone? Sometimes you need to go into network settings and pick Public Mobile and reboot instead of having it on Automatic...

Re: no service

ljgill47 — Wed, 13 Sep 2023 01:15:49 GMT

could b service outage who knows nobody to phone

Re: no service

Chalupa_Batman — Wed, 13 Sep 2023 01:24:11 GMT

That's why you come here to get help. We are customers just like you. Did you check your account to see if it's paid up?

Re: no service

Handy1 — Wed, 13 Sep 2023 01:24:32 GMT

@ljgill47 dial *611 is your account active or on hold ? Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: no service

HALIMACS — Wed, 13 Sep 2023 01:57:36 GMT

@ljgill47

Do you see the renewal charge on your payment card transactions and in your account payment history?

That might be a good place to start investigating.

You might also maybe try the SIM card in another device, if available.