topic Re: Account email change in Get Support

Account email change

Star8 — Wed, 13 Sep 2023 00:34:12 GMT

How do I change/update my account with a new email?

Re: Account email change

JRod — Wed, 13 Sep 2023 00:35:14 GMT

@Star8

On your account go to profile and then click manage eversafe ID.

Re: Account email change

Star8 — Wed, 13 Sep 2023 00:45:28 GMT

Thanks for your reply. I tried several times but keep getting message "Failed policy validation".

Re: Account email change

JRod — Wed, 13 Sep 2023 00:49:45 GMT

@Star8

Can you try in an incognito window, different browser, or clear website data and cache and then try again? Also trying on the app could be an option also.

Re: Account email change

Priority — Wed, 13 Sep 2023 00:48:56 GMT

Edit EverSafe ID Information:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile:im-handles

Re: Account email change

LitlLdy — Wed, 13 Sep 2023 01:46:09 GMT

@Star8 , I’ve seen this error “Failed policy validation” mentioned before & @JRod suggestion was one that worked! Clear browsers history & website data then use your browser in private/incognito mode to try again.

Please update Us on if it helps.

If that doesn’t work please send a private message to CS_Agent to update your email address for you.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Edit: Fixed typo!