topic Re: Locked account in Get Support

Locked account

Hormozn — Tue, 12 Sep 2023 23:10:49 GMT

Urgent,

They locked my internet and my phone call without warning, I am in middle of trip in Quebec city! What should I do? They just have machine to answer! Where can I buy a better sim card?

Re: Locked account

Handy1 — Tue, 12 Sep 2023 23:16:58 GMT

@Hormozn Is your account active or on hold ? Log into account what’s its say . You can also buy payment vouchers and load them *611 to resume service or just make manual payment if needed

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:16:07 GMT

611 is a machine! It does not understand anything.for manual payment I have to enter my credit card info in a public internet. My last visa card info was stolen that way.

Re: Locked account

Handy1 — Tue, 12 Sep 2023 23:18:21 GMT

@Hormozn You can ask support to update it for you then also

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked account

Chalupa_Batman — Tue, 12 Sep 2023 23:20:30 GMT

If you're account is on hold because of a lack of payment, fastest way to resolve is to follow @Handy1 suggestion. Stop by a Shoppers Drug Mart and pick up a Public Mobile voucher. Then call 611 and follow the prompts to pay it. Then wait a few minutes and reboot your phone after it accepts payment. Let us know if that solves your situation.

And enjoy your road trip though Quebec.

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:21:18 GMT

I had a conversation with cs agent, she told me that unfortunately she cannot do anything.

Re: Locked account

Chalupa_Batman — Tue, 12 Sep 2023 23:23:06 GMT

Then please follow our advice about hitting up a Shoppers Drug Mart. This will put funds into your account right away and get you ..."back on the road"... sort of speak. Wow... that was cheesy. LOL

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:23:49 GMT

Where is the shoppers Drug mart? Here, we have IGA, dollarama and something like that. I never seen shoppers drug mart. Can I find voucher in other stores?

Re: Locked account

Handy1 — Tue, 12 Sep 2023 23:24:53 GMT

@Hormozn You can go to 7-11 shell gas or even re charge .com and load voucher *611

Re: Locked account

Chalupa_Batman — Tue, 12 Sep 2023 23:26:10 GMT

Here. Here's where.

https://www.publicmobile.ca/en/on/payment-voucher

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:28:22 GMT

We have couche tard here. I am in Quebec city! I am in a trip..thank you guys, I will go to couche tard now, if I don't find, I have to go to virgin plus tomorrow

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:29:27 GMT

I don't have secure internet to put my visa card

Re: Locked account

dust2dust — Tue, 12 Sep 2023 23:32:07 GMT

Did you have some kind of trouble with your credit card and the bank refunded you some purchases and maybe one of them was here?

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:36:05 GMT

Exactly, few days ago some one made a purchase from my credit card. Because I used the internet from the hotel to buy something, so I contact the bank and block the visa card and I use my other card to buy items and used my sim card internet. But funnily enough, today public mobile, block my internet and my calls and ask me for a payment..and I need their internet to securely pay them..it is ironic!

Re: Locked account

dust2dust — Tue, 12 Sep 2023 23:38:36 GMT

Then that is likely the problem with the account. The bank seems to have done a chargeback. This place doesn't like that. So do the voucher thing and hopefully it will all come back. I think you still need to contact support though.

Re: Locked account

Hormozn — Tue, 12 Sep 2023 23:41:53 GMT

Thank you..strangely, there is no real support in public mobile..not even an agent that I can call and explain the situation..hopefully I can find voucher or even a sim cart this time of night

Re: Locked account

dust2dust — Tue, 12 Sep 2023 23:46:35 GMT

Way earlier in the thread you were given a link to support. That is the method. They are the support people. But it's all typing. No verbal.

Re: Locked account

Hormozn — Wed, 13 Sep 2023 00:20:39 GMT

Thank you, couche tard solved the problem!

Re: Locked account

dust2dust — Wed, 13 Sep 2023 00:22:42 GMT

Ok good so I guess you've renewed your services. Can you log in to the account now?