topic Re: cannot complete registration in Get Support

cannot complete registration

msbic1 — Tue, 12 Sep 2023 22:32:21 GMT

Good afternoon all,

I tried to register my relative using eSim. We could not complete the registration, because her AppStore is set to a European region and the PM app is not available there.

My card was already charged.

Can I reverse the charges? Or can I switch the account from eSim to a regular sim card?

Re: cannot complete registration

msbic1 — Tue, 12 Sep 2023 22:35:43 GMT

One more issue. The account is sort of stuck now.

When I log in it prompts me to either to (1) complete registration or (2) go to login page,

no matter what I choose it throws me back to the login page where I have to enter the credentials again

Re: cannot complete registration

dust2dust — Tue, 12 Sep 2023 22:49:06 GMT

Use your phone instead with the app. You don't need the esim in your phone.

Re: cannot complete registration

ValeryD1 — Sat, 16 Sep 2023 15:46:35 GMT

Try different browser for internet on the phone.