topic Re: Resume Activaction in Get Support

Resume Activaction

VinW — Tue, 12 Sep 2023 22:00:36 GMT

I am trying to resume activation but the website keep sending me to login page which kept telling me the password/login ID aren't correct. I paid yesterday and I've got my SIM card now. How to activate my SIM card and transfer my number to Public Mobile?

Re: Resume Activaction

dust2dust — Tue, 12 Sep 2023 22:02:57 GMT

Download and install the app and finish the sign up there.

Re: Resume Activaction

VinW — Tue, 12 Sep 2023 22:07:27 GMT

I did that, it tells me "phone is not eSIM compatible" (I checked before I start the whole process, the website told me my phone is eSIM compatible. After I pay for 3 months subscription, it says my phone is not compatible and need to get support. I've got a SIM card now and not able to continue.

Re: Resume Activaction

hTideGnow — Tue, 12 Sep 2023 22:12:20 GMT

HI @VinW

did you get a Welcome email form PM? scan the QR code to install the eSIM and hope it works

if you still get the error, please submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Resume Activaction

dust2dust — Tue, 12 Sep 2023 22:12:42 GMT

What's the make and model of the phone? Did you get a qr code in the welcome email?

Re: Resume Activaction

VinW — Tue, 12 Sep 2023 22:21:12 GMT

I received no QR code in the welcome email

Re: Resume Activaction

VinW — Tue, 12 Sep 2023 22:23:06 GMT

moto g power
I received no QR code in the welcome email

Re: Resume Activaction

dust2dust — Tue, 12 Sep 2023 22:27:46 GMT

It would appear that phone is not esim capable. But now you have a sim. But you can't log in with the app.
I guess that's back to the previous reply with the support link.

Re: Resume Activaction

VinW — Tue, 12 Sep 2023 22:30:24 GMT

Yes, I just submitted a ticket through the link.
Thanks for your help.