topic Re: I need to change my plan. in Get Support

I need to change my plan.

viper011 — Tue, 04 Jan 2022 20:26:06 GMT

I need to change my plan but I can't on self serve because it says call 611. I called 611 but can't get ahold of anyone and I need to change my plan today.

Re: I need to change my plan.

mabmarkus — Wed, 31 Jan 2018 23:46:19 GMT

You should be able to change your plan up via logging into my account online on a computer...are you saving the changes after you edit your plan? It can be a little laggy when removing/adding features so give it another go and I believe it should prompt you for your plan changes to take place immediately or on your next monthly renewal date.

Re: I need to change my plan.

benj — Wed, 31 Jan 2018 23:47:24 GMT

Send the mods a message: Link

@CS_Agent

Re: I need to change my plan.

viper011 — Wed, 31 Jan 2018 23:47:23 GMT

I can't change anything it just says contact 611.

Re: I need to change my plan.

Mana — Thu, 01 Feb 2018 00:00:13 GMT

@viper011 sorry to hear about your trouble.

Please send a private message to the @CS_Agent. In your message to o them, please include:

- explaination of your issue

- your phone number and

- your account number

The mods will be able to help you out.

Re: I need to change my plan.

srlawren — Thu, 01 Feb 2018 01:30:17 GMT

wrote:
You should be able to change your plan up via logging into my account online on a computer...are you saving the changes after you edit your plan? It can be a little laggy when removing/adding features so give it another go and I believe it should prompt you for your plan changes to take place immediately or on your next monthly renewal date.

@mabmarkus FYI, anyone on a plan from prior to Feb 2015 cannot change the plan themselves via self-serve. They need to call in for help, to have someone explain that chaning plans will cause them to lose access to calling in for help. However, I did confirm with the moderator team today that they can help as well, so to @viper011 I'd stronly suggest following @benj's link to private message the mods ASAP, if you haven't already.

More info:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: I need to change my plan.

mabmarkus — Thu, 01 Feb 2018 11:38:49 GMT

I wasn't aware of the need for the early pioneers of Public Mobile needing to call in to change their plan, cheers for that!

Re: I need to change my plan.

inigo_151 — Fri, 02 Feb 2018 01:12:37 GMT

Easiest way to change your plan is by going to the Public Mobile Self Serve website and doing it on there.

Re: I need to change my plan.

srlawren — Fri, 02 Feb 2018 01:16:32 GMT

wrote:
Easiest way to change your plan is by going to the Public Mobile Self Serve website and doing it on there.

@inigo_151 yes, except if you're a Legacy customer. I explained it earlier in this thread. Please have a look.